Privacy Policy

Last Updated:

Kia ora! We're committed to protecting your privacy and being transparent about how we handle your information. This policy explains everything you need to know.

1. Introduction

Truesaferetail ("we", "our", "us") is a New Zealand-based business committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truesaferetail.ddd.

We comply with the Privacy Act 2020 of New Zealand and the General Data Protection Regulation (GDPR) for our international customers. By using our website, you consent to the data practices described in this policy.

Your Privacy Matters: We're based in Christchurch, New Zealand, and we take your privacy seriously. If you have any questions or concerns, please don't hesitate to get in touch.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order or make a purchase
  • Contact us via email or contact forms
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include: name, email address, postal address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and inquiries
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your data
  • Contract: When processing is necessary for the performance of a contract
  • Legal Obligation: When we need to comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests

5. Data Retention

Under the Privacy Act 2020, we only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by New Zealand law. Generally:

  • Order information: 7 years (as required by the Inland Revenue Department for tax compliance)
  • Marketing data: Until you unsubscribe or withdraw consent
  • Website analytics: 26 months (in accordance with standard practices)
  • Customer service records: 2 years after last contact

When we no longer need your information, we'll securely delete or anonymise it in accordance with the Privacy Act 2020.

6. Your Rights Under New Zealand Privacy Law

Under the Privacy Act 2020 and GDPR (for international customers), you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data under certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at managers@truesaferetail.world.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

8. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations (payment processors, shipping companies)
  • Legal authorities when required by law
  • Business partners with your explicit consent

All third parties are contractually obligated to protect your information and use it only for specified purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Truesaferetail
81 Riccarton Road, Riccarton
Christchurch 8011, New Zealand
Phone: +64 28 429 9548
Email: managers@truesaferetail.world